# WORKFLOW ENGINE & BUSINESS PROCESS AUTOMATION

[← Business Flows](./01-business-flows.md) | [Next: Notification System →](./03-notification-system.md)

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## Workflow Designer

- **Visual Workflow Builder**: Xây dựng quy trình trực quan
- **Conditional Logic**: Logic điều kiện
- **Approval Workflows**: Quy trình phê duyệt

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## Automated Workflows

- Auto-create Ticket từ Alert
- Auto-assign Work Order dựa trên Rules
- Auto-escalate khi quá SLA
- Auto-generate Reports

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**Next**: [Notification System](./03-notification-system.md)